Complaints are considered first by the Complaints Committee. A panel of the Complaints Committee, consisting of two nurses and one public member, will review the complaint, the nurse’s response, and any documentation submitted by the parties. The Complaints Committee considers only written materials – neither the complainant nor the nurse(s) involved in the complaint attend the Complaints Committee meeting. Upon review of the documents, the Complaints Committee determines if the complaint should be dismissed, or if it warrants further consideration by either the Discipline Committee or the Fitness to Practice Committee. If the Complaints Committee finds it necessary to prevent a danger to the public by suspending the nurse’s registration pending completion of the Discipline Committee’s or Fitness to Practice Committee’s process, it may do so.
Meetings of the Complaints Committee are held in electronic format, and materials are circulated electronically. The Committee meets on weekdays during regular business hours. Meetings may be held at various times, according to the availability of Committee members, during the hours of 8:30 a.m. – 4:30 p.m. Committee members must be able to block off 1 to 2 hours during that period to accommodate the meetings. Meetings are held 2 to 3 times per month with 2 nurse members and 1 public member required at each meeting, therefore, all Committee members will not be asked to participate in every meeting. In addition to attendance at meetings, Committee members are required to prepare for each meeting by reviewing a Record of Investigation and any other related materials provided in advance of the meeting. Adequate preparation is critical to ensure full participation and meaningful contribution to discussions and informed decision-making.